BASIC PURPOSE
- To identify target customers and products.
- To promote and market various products within a defined territory and to meet the sales growth parameters laid down by the budget and strategic plan.
- To carry out administrative duties in accordance with the company procedures and to aid in the resolution of customer queries and complaints.
MAIN ACCOUNTABILITIES
- To identify new customers, develop and promote sales to them by presenting the range of products available.
- To offer prompt, effective technical support to customers according to a call plan in order to maintain existing business and close customer contact, resolve customer queries or complaints and develop new markets.
- To promote new products to both existing and potential customers.
- To assist with customer product trials as needed.
- To identify market needs which would complement our product basket.
- To compile a detailed monthly report for the supervising Business Manager.
- To achieve budgeted sales and margins as defined annually.
- To obtain, record and update detailed information on the usage of products by customers.
- Ensure that updated prices are communicated to customers.
- To report on market activities and competitor activity to the Business Manager in accordance with the company’s Reporting Procedure.
- Follow up bad debts under direction from Accounts department.
- Carry out administration duties.
- Work independently.
- To set budgets and monthly forecast by product by customer.
- To attend joint customer visits with suppliers.
- To render technical assistance periodically if needed in the regions.
- To share market and technical feedback within the Pharmaceutical and Personal Care Products team.
KNOWLEDGE, SKILL AND EXPERIENCE REQUIRED
- Matric
- Tertiary qualification
- Computer literate – ideally competent in Microsoft Office.
- Three years recent technical sales experience of Personal Care/Pharmaceutical ingredients / raw materials.
- Self motivation, discipline and use of initiative.
SUMMARY
The incumbent required must have the ability to organize and plan visits to existing and potential customers, as well as the ability to work constructively with people across a broad spectrum of the Personal Care industry as well as Pharmaceutical and have an understanding of the industries in the region. It is essential that the incumbent can work independently. They must be capable of promoting products on technical merits and of conducting product trials at customer’s manufacturing sites. They must be self motivated and self disciplined. They will be required to produce weekly customer itineraries, visit reports and a monthly summary of market/competitor trends and customer visits. Due to the nature of the position, a valid drivers’ license is essential.
The position will be focused on Personal Care/Pharmaceutical industries, however. Examples of some of the main products that need to be promoted are:
PERSONAL CARE
PHARMACEUTICALS
Active ingredients, Rheology modifiers, Natural extracts, Natural oils, Conditioners, Emulsifiers, Natural preservatives, Surfactants, Concentrate surfactant blends, Fragrances, Pigments and many more.
Active Pharma ingredients, Starches and Starch derivatives, Lactose, Sodium phosphates, Pharma grade solvents, Pharma grade polyols, Natural oils and extracts, Carbonates, Cellulose, Calcium carbonate, Flavours and many more.
Interested candidates are to send the CV’s to loryn.bloomer@orkila.com
We are a leading manufacturer and supplier of high-end natural spa products and lifestyle amenities.
We are looking for a qualified and experienced Cosmetic Chemist/New Product Developer in Cape Town.
As we offer high-quality products of natural origin, the successful candidate must have a demonstrable working knowledge of innovative natural active ingredients, in addition to a foundation of extensive product and ingredients expertise.
We require someone who is familiar not only with product formulation, but also testing protocols.
Furthermore, they will need a sound understanding of international regulations, and expertise in the technicalities of exporting spa products and lifestyle amenities.
The new team member must be dedicated and committed, and display integrity in all that they do.
Please only apply should you meet the criteria.
Interested candidates to send a CV plus two to three references to Elisabeth at ebrandt@healingearth.co.za
We are looking for a qualified and experienced Cosmetic Chemist/New Product Developer in Cape Town.
As we offer high-quality products of natural origin, the successful candidate must have a demonstrable working knowledge of innovative natural active ingredients, in addition to a foundation of extensive product and ingredients expertise.
We require someone who is familiar not only with product formulation, but also testing protocols.
Furthermore, they will need a sound understanding of international regulations, and expertise in the technicalities of exporting spa products and lifestyle amenities.
The new team member must be dedicated and committed, and display integrity in all that they do.
Please only apply should you meet the criteria.
Interested candidates to send a CV plus two to three references to Elisabeth at ebrandt@healingearth.co.za
Purpose of the role:
A well-established organisation that focuses on the distribution of chemical raw materials to the cosmetic, personal care and associate industries is looking for a dynamic, enthusiastic and self-motivated R & D Chemist to join their team.
The successful incumbent will be responsible for the following:
- Formulating product prototypes and evaluate them for chemical and physical properties and performance
- Develop new formulations for different personal care products and household products
- Assist with some developmental work in the paint/coatings and food divisions as well
- Improve current formulations of products when needed
- Assist and analyse raw materials when there are customer complaints
- Involved with stock take of raw materials
- Involved in overseeing repacking of raw materials stored in the lab under controlled environment
- Oversee sampling of raw materials to customers
- Research product formulations and properties of raw materials
- Establish product specifications and procedures as required for R & D projects
- Support scale-ups from prototype to commercial manufacture particularly to Good Manufacturing Practices (GMPs). (May involve travelling to certain customer’s manufacturing site to assist with the initial scale up of approved formulations)
- Will work closely with affiliated stability testing laboratory
- Support on technical service for customers
- Conduct research and testing on new raw materials from alternative or new suppliers
- Provide technical and supervisory support within laboratory and other departments as required
- Coordinate research and development activities within all organizational departments.
- Develop reports and documents detailing project processes, results and conclusions.
- Perform any other routing laboratory tasks as required
- Attend product training and supplier meetings
Requirements:
- B Sc (Chemistry) or related degree
- Coschem industry-based course will be advantageous
- 3 – 5 years’ of formulation experience within a similar industry
- Willing to travel
Please send your cv and supporting to haneli@clpc.co.za.
If you have not received any feedback within 2 weeks please assume that your application was not successful
1. Job PurposeTo be responsible for management of customer service and sales order process from receipt to dispatch in line with ISO 9001:2015 and Good Manufacturing Practices.
2. Key Responsibilities
- Establish and maintain relationships with new and existing clients:
- Log customer enquiries on the CRM Lead and Opportunity platform and follow up both internally and externally on customer enquiries.
- Log and load customer purchase orders accurately on ERP and all Operations/Production Dashboards, Order Tracker and Production Forecast as per CRM Sales Management Process, to maintain and publish daily. Use the designated banking website for conversion of foreign currencies to the South African Rand.
- Communicate customer order and delivery requirements to operations accurately, timeously, and efficiently through: Order Tracker, Production Forecast, Dashboards, as well as e-mails and meetings with Operations; and keep relevant BDM in copy.
- Help lead Sales and Operations weekly meetings by preparing and presenting the Production Forecast and the Sales Order Tracker.
- Assist by taking minutes for both the Operation and Sales Meetings.
- Understand customers basic order requirements and product sales history; and provide feedback to BDM where necessary.
- Manage customer delivery and service expectations, drive resolution of queries and complaints with Operations, Technical and Sales.
- Manage and maintain customer forecast, which should balance with Production and Order Tracker.
- Respond to any online or telephonic sales enquiries.
- Support BDM in managing customer relationships and service levels
3. Additional Responsibilities
- Assist with other functions as requested from time to time.
- Assist marketing from time to time as required by attending trade shows.
- Participate in stock taking as required.
4. Skills and Attributes
- Matric
- Minimum 3-year customer service experience, preferably in the Manufacturing Industry, Personal Care Industry or Chemical Industry
- Advanced knowledge of Microsoft Office programmes and applications
- Good knowledge of the English Language (both spoken and written)
- Driver’s License and Own vehicle would be advantageous
- Good understanding of Customer Centricity and Sales
5. General Competencies• Customer service orientated
• Excellent Communication Skills (both spoken and written)
• Self-starter
• Critical thinking and problem-solving skills
• Proactive
• Excellent organizing skills
• Prompt with sense of urgency
• Ability to work independently
• Team player
• Trustworthy
• Energetic and good attention to detail
• Positive attitude and High-level soft skills
Interested parties to send their cvs to naadhirah.madhi@cirebelle.com
