Dec 07

Sales & Export Director – Skin Care – KZN

Sales & Export Director
Kanysa Skin Care – KZN

A position has become available for a Sales and Export Director for a skin care company based in Ballito.

Description:
Primary purpose of this position:  be responsible for the development and performance of all sales activities in assigned markets. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with the company vision and values. Establish plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients.

Main Duties of this Position:

  1. Responsible for the development and execution of an effective sales strategy. Keep sales priorities and efforts in alignment with agreed upon channel strategies and sales plans. Responsible for monitoring trends in the sales channels and recommended strategies which allow us to stay competitive and continue to grow our business. First focus: Southern Africa, West Africa, East Africa, Middle East, India, China and Pakistan.
  2. Responsible for the performance and development of the sales team.
  3. Prepares action plans by individuals as well as by the team for effective search of sales, leads and prospects.
  4. Initiate and coordinate the development of action plans to penetrate new markets.
  5. Assist in the development and implementation of marketing plans as needed.
  6. Conducts one-on-one reviews with all team members to build more effective communications, to understand training and development needs, and to provide insight for the improvement of team member’s sales and activity performance.
  7. Provide timely feedback regarding performance.
  8. Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain a maximum profit margin.
  9. Maintain accurate records of all prices, sales and activity reports submitted by team members.
  10. Create and conduct proposal presentations and RFP (Request for proposal) responses.
  11. Assist team members in preparation of proposals and presentations.
  12. Budget responsibility: Control expenses to meet budget guidelines and market plans.
  13. Conduct regular coaching and counselling with team members to build motivation and selling skills.
  14. Maintain contact with clients in the market area to ensure high levels of client satisfaction.
  15. To deliver the existing business development strategy to target new clients. This focuses on proactively seeking and securing new business opportunities to meet annual revenue targets.
  16. To identify and establish potential new sales opportunities for all products and to respond positively to such opportunities.
  17. Complete a monthly report on sales and outcomes.
  18. Maximise all sales opportunities through research of accounts and up selling techniques.
  19. Meet with current and potential customers in an effort to build long term relationships, build our brand and increase sales.
  20. Prepare and monitor sales and customer service forecasts and budgets. Plan and track team performance to ensure that budgets, timelines and performance goals are met. Assure sales forecasts are based on accurate information and reasonable assumptions.
  21. Obtain a solid understanding of our products, features and benefits.
  22. Obtain a solid understanding of competitor products.
  23. Export and distribution responsibilities: Organise export shipments.
  24. Fsct and demand planning responsibility.
  25. Market analysis.
  26. Key account management – private and government.

Qualifications:

  • Matric
  • Excellent communication skills
  • Advanced computer knowledge
  • Proven management skills
  • Experience of leading a sales team, with proven results.
  • Proven successful track record in sales.
  • Results driven and the ability to deliver against targets
  • Strong business development and organisational skills.
  • Degree level education preferred
  • Relevant business knowledge.

Please contact Lucelle- lucelle@kanysa.co.za for more information.
Salary negotiable based on experience.

Please do not apply if you do not meet the criteria set out for this post.

Permanent link to this article: http://www.coschem.co.za/2018/12/07/sales-export-director-skin-care-kzn/

Nov 13

Quality Assurance Manager -Cape Town

The successful individual will be required to manage and lead the relevant team as it relates to the position, by ensuring that all products manufactured meet the market and legislative requirements as well as to manage quality audits.

Key Performance Areas

  • Ensure that all corrective actions are dealt with accordingly and that they are monitored for statistical purposes
  • Implements, manages, maintains, oversees, administrates and improves ISO9001 + ISO22716, MCC and TGA certification and the quality management system, including related standards (e-mark) and initiate new SOPs as and when required, as per company needs.
  • Ensure that current processes are consistent with established QMS and legal standards.
  • Ensure that new procedures or any procedure changes are updated to reflect current practice.
  • Ensure that international and national legislation are applied and adhered to
  • Assists to align all Departmental objectives so as to achieve those mentioned in the Company Policy.
  • Ensure that Calibrations of all equipment are carried out timeously.
  • Ensure that validation activities are carried as and when required.
  • Ensure that any products registered as pharmaceuticals are sufficiently controlled, and that the correct procedures governing these products are implemented.
  • Ensure that all facets of the organisation comply with Cosmetic and Pharmaceutical cGMP.
  • Conduct and coordinate internal audits of all facets of the Company to ensure that all SOP and systems are adhered to.
  • Ensure that follow up of findings is performed and that corrective actions are sufficient.
  • Consider processes in terms of added value and continually improve processes based on objective measurements per department
  • Obtaining results of process performance from management reports and make recommendations for improvement
  • Identify gaps between current and required practice, recommend and drive improvement activities to address the gaps.
  • Verifying legality and quality of artwork
  • Ensuring that the QC/QA team are trained and equipped to perform at Optimal level.
  • Controlling deviation from Bills of Materials, product specifications and internal processes.
  • Managing change control through the Quality Management System and ensure that changes are documented and communicated accordingly to all relevant parties.
  • Managing Risk Management document for the company.
  • Working with purchasing staff to establish quality requirements for external suppliers
  • Defining quality procedures in conjunction with operating staff

Qualifications and Experience

  • Relevant Tertiary Qualification such as Analytical Chemistry, Food Technology, Biotechnology or BPharm
  • Minimum 5 years’ experience as a Quality Assurance Manager
  • Proven knowledge of ISO 9001, ISO 22716, MCC and TGA
  • Qualified Registered Pharmacist – Advantageous

Applications

  • To be considered for the position, you must have the listed requirements i.e. Competencies, Qualifications and Experience
  • Please submit your CV together with a motivating letter in support of your application
  • All applications to be submitted to Azure, email address: recruitment@environ.co.za
  • Closing date for submissions is the 30th November 2018
  • Should you not hear from us within 2 weeks of the closing date of the application, please consider your application unsuccessful

We are committed to Employment Equity and will seek to appoint suitably qualified designated individuals.

Whilst we endeavour to promote internally where possible, our express Policy is to appoint candidates who best meet the requirements of the job first & foremost.

 

Permanent link to this article: http://www.coschem.co.za/2018/11/13/quality-assurance-manager-cape-town/

Nov 06

Technical Manager & Formulator – PTA

Are you a motivated, hardworking, creative individual with a ‘can do’ attitude? How about confidence and dedication to the continuous growth and improvement of yourself, your environment and those around you? If so, we are looking for you to join our team in a fast-growing company specialising in cosmetic, personal care and hair care products for salon, spar, retail and niche markets.

LOCATION AND COMMENCEMENT
North -East Pretoria (Roodeplaat). Starting 7 January 2019

EDUCATION, EXPERIENCE AND KNOWLEDGE
Cosmetic Science Diploma (Coschem Diploma) or a relevant tertiary qualification (high school diploma, and BSc or National Diploma).

Laboratory experience in the Cosmetic industry i.e. knowledge of chemicals used in the cosmetic industry.

Familiar with ISO procedures and maintenance in particular ISO 22716:2007

Managerial experience

ROLE
The position will include product development, formulation and a technical sales role to the cosmetic industry. The end-to-end development of new products and the optimisation of existing products.

You will be instrumental in working with the senior management team and specialise in product development, formulation and quality. Thus, significantly contributing to processes optimisation – reaching commercial targets -customer satisfaction – growth of the company.

DUTIES & RESPONSIBILITIES

  • NPD – Research and development of new products
    Formulating new innovative products and seeing the development through from concept through to launch. Working with customers on briefs, briefs from sales department and adding new technologies and textures to database. Determine suitability of plant equipment for scaling up of product manufacture from lab to production.
  • Act as duty chemist
    Evaluate and resolve technical (product) issues in a timeous/cost effective manner across the factory during manufacturing process. Trouble shooting and solution oriented. Help manufacturing operations by expanding compounder/staff skills.
  • Product optimisation
    Adjustment of current products to improve the use, appearance and smell, manufacturing methods, raw materials used etc.
  • Stock control
    Source and/or test alternative raw materials for suitability & compatibility. Meet with suppliers to identify new materials and maintain competitive pricing on existing raw materials. Work closely with purchasing personnel to source best available materials. Coordinate and manage stock taking activities.
  • Initiate and maintain cGMP standards
    Develop and maintain manufacturing and quality systems to establish standards related to activities and products, measuring and correcting performance as required allow ISO 22716:2007 accreditation annually. Comply with and maintain SOP’s.
  • CTFA
    Keep abreast of relevant legislation changes, additions etc. Inform customers and staff of banned materials, new requirements etc.
  • Coordinate with quality control
    Ensure accurate testing of products developed allowing the correct specification of correct product is delivered. Coordinate product stability tests, batch to batch QC, maintenance and calibration of laboratory equipment and effective record keeping in order to produce reliable and accurate data.
  • Administration
    Relevant paperwork and general document control. Develop customer required product information (MSDS, ingredients lists, PIF, etc). Assist marketing with generation of content including claims, packaging requirements and designs. Add to, preserve and protect the company’s IP portfolio.
  • Ensure good relationship with clients
    Meet with and engage new clients. Manage client expectations regarding development efforts. Handle customer complaints regarding technical issues. Build relationships to expand customer satisfaction, driving sales in order to achieve targets.
  • Market research
    Keeping up to date on trends and attending cosmetic seminars and events, increasing the visibility of the company through good representation. Keep up-to-date with new raw materials and potential future products coming to the market. Research into and opening new markets.
  • Interdepartmental liaison. Keeps team well informed of changes within the organization and general corporate news. Keeps upper manager well informed of general status, serve as liaison between various parties. Escalate issues timeously.

COMPETENCIES AND SKILLS

  • Excellent verbal, interpersonal and written communication skills English and Afrikaans
  • Analytical with excellent problem-solving skills
  • Creative and innovative
  • Good time management, organisational and writing skills
  • Ability to prioritise and maintain work performance under pressure
  • Commercial acumen
  • The ability to identify problems quickly and to take appropriate action
  • Enthusiastic, proactive and self-motivated
  • Manufacturing, Quality and R&D knowledge
  • Take responsibility and ownership of their work
  • Ability to adapt quickly
  • Team player, leader and motivator

The company may require candidates to demonstrate their ability perform duties efficiently through practical/written tasks.

If this sounds like the opportunity for you please send your complete CV to dclabs@krause.co.za

Permanent link to this article: http://www.coschem.co.za/2018/11/06/technical-manager-formulator-pta/

Oct 21

Quality Assurance Manager -JHB

A fantastic opportunity has opened for an ambitious Quality Assurance Manager to join the fast-growing team at our leading beauty business, helping to drive growth at an exciting and busy time.

We are looking for a confident, motivated, hardworking, engaging and dedicated individual with a ‘can do’ attitude. You will be instrumental in working with the senior management team delivering high quality products, procedures and processes.

Working with premium brands and developing high quality products, we live and breathe Quality

Quality Assurance Manager to be responsible for:

  • Primary responsible person for ISO audits and client audits
  • Ensure that the Quality Management system is in place and conforms with all relevant Quality standards which include ISO 22716
  • Manage and keep updated the site Quality Manual and conduct training
  • Manage and improve internal process which will include:
    • producing batch sheets,
    • signing off specifications,
    • verifying legality of artwork,
    • verifying the quality of artworks and finished products,
    • verifying the capability of newly introduced machines.
  • Complete Internal Audits to a high standard and follow up by closing actions.
  • Work closely with all departments to ensure full understanding for QA and accountability for QA
  • Respond to any customer complaints and ensure that appropriate Corrective and Preventive actions are established, and to be accountable for the success of these actions.
  • Making sure that manufacturing or production processes meet international and national standards
  • Use Statistical Process control as an improvement tool
  • Ensure that the site QC team are trained and equipped to carry out QC work to a high standard.
  • Oversee the checking of all incoming and outgoing material and to release product that is deemed acceptable and within the specification for that product.
  • To Quarantine, Reject and Control both incoming and outgoing material that is not within the allowable specification. Ensure that such material is labelled accordingly.
  • To control deviation from Bills of Materials, product specifications and internal processes.
  • Manage the site Document Control System and ensure that only released documents are available for use
  • Manage Change Control through the Quality Management System and ensure that changes are documented within the DCS and communicated accordingly to all relevant parties.
  • Devise and review specifications for products or processes
  • Working with purchasing staff to establish quality requirements from external suppliers
  • Setting standards for quality as well as health and safety
  • Looking at ways to reduce waste and increase efficiency
  • Defining quality procedures in conjunction with operating staff
  • Setting up and maintaining controls and documentation procedures
  • Monitoring performance by gathering relevant data and producing statistical reports
  • Making suggestions for changes and improvements and how to implement them
  • Using relevant quality tools and making sure managers and other staff understand how to improve the business
  • making sure the company is working as effectively as possible to keep up with competitors.
  • Oversee all product development procedures to identify deviations from quality standards
  • Inspect final output and compare properties to requirements
  • Approve the right products or reject defectives
  • Keep accurate documentation and perform statistical analysis
  • Submit detailed reports to appropriate executive
  • Qualification requirements
  • Tertiary qualifications such as Food Technology, Biotechnology, Analytical Chemistry.
  • Experience of the FMCG companies.
  • Should be able to uphold and maintain the current Quality Systems in place, exposure to quality systems and HACCP will be an added advantage
  • Experience in ISO22716 will be an advantage

Key Competencies Required

  • Good communication and interpersonal skills with ability to influence.
  • Very strong analytical skills, drive for ethics and integrity.
  • Self-motivated and pro- active.
  • Ability to drive delivery and continuous improvement.
  • Ability to work independently and with autonomy as well as in a team and leading a team.
  • Very strong Quality analytics knowledge and understanding
  • Computer literacy with strong MS Excel experience.
  • TPM experience: Quality Pillar Implementation.
  • Must have demonstrated experience (minimum four years) in Quality Functions managing and leading a team and (minimum seven years) in a complex Pharmaceutical, Manufacturing or FMCG environment.
  • Must have experience working in an environment with strong quality management processes in place
  • Must have experience working in an environment with strong health and safety processes in place.
  • Must have had exposure to world class manufacturing and or lean manufacturing principles.

If you do quality please send you CV to cosmeticsvacancies@gmail.com.

Permanent link to this article: http://www.coschem.co.za/2018/10/21/quality-assurance-manager-jhb/

Oct 16

Sales Support – JHB

  Carst & Walker South Africa, is a subsidiary of Hobart Enterprises Limited, an international chemical trading and distribution group with representation in Australia, Kenya, Nigeria, Ireland and the United Kingdom.

We believe one of our core values is Happy Employees, and people who have done well in the group are those who have an affinity for people and a fierce curiosity about how products are manufactured, sold, stored and distributed.

Who are we looking for?  Graduates, BSc Chemistry ideally or someone with a similar qualification and experience.
Do I need experience?    No, but if you have worked before, we would like to hear about it.
Where are the positions?     Parktown.
When would I start?      Immediately.
What about the day-to-day?  The role is that of Sales Support and you would be responsible for assisting the Product Manager / Industry Group Manager in supplying customers with quality products, increasing sales and ensuring and maintaining customer satisfaction.

  • Ensure stock releases from the warehouse are correctly placed and are in good time for delivery;
  • Liaise and communicate with customers and principals;
  • Prepare and/or obtain purchase requisitions, quotations, costings and orders from customers and principals;
  • Conduct telephone sales and internal sales, and handle all incoming calls timeously;
  • Establish and maintain customer databases of products purchased and their pricing;
  • Follow up on shipping documents and details;
  • Ensure that records are stored safely and are easily retrievable;
  • Ensure that documentation is correctly and efficiently forwarded for processing for commissions to be paid;
  • Perform customer satisfaction audits;
  • Assist other departments when colleagues are absent;
  • Conduct responsibilities in accordance with ISO, SHE and Responsible Care standards;
  • Sample management – preparation, checking, storage etc.;
  • Provide administrative support to Product Manager and Industry Group Managers.

 

OK, I am interested! Please send a one-page resume to nonnie.simelane@hobartltd.com with a short paragraph describing what makes you think this could be a place for you.
Then what?    If you are shortlisted, we will contact you for an interview and assessment. If not, we will keep your details and, should something come up in the future, we have your details.
General  Thank you for considering Carst & Walker as a prospective employer. Website – http://www.carst.co.za

 

 

Permanent link to this article: http://www.coschem.co.za/2018/10/16/sales-support-jhb/

Oct 05

Sales Manager – Cape Town

Effective from 11 January 2019

Remuneration according to qualifications, skills and experience.  Generous commission incentive offered.  Petrol allowance.  Health insurance for own account.

Job Specification:
The Care Co is an ingredients importer and supplier to a South African and African personal care and cosmetic customer base.  We pride ourselves on our technical and our marketing expertise, as well as our knowledge of international markets.

The incumbent position is to develop the personal care and cosmetic market in the Cape Region.   This involves the willingness and ability to develop customers from small entrepreneurs to large corporate manufacturers and retailers.

The candidate must be willing to travel in the Cape Region and to Johannesburg once a month.   She must be a team player and valuable contributor to the team, highly organised and responsible, as well as a leader in the making.  She must be willing to manage stock, supply chain and our outsourced warehousing.

The following minimum qualifications will be considered:

  • A tertiary technical qualification in related field
  • Minimum of 3 years sales experience and proof of success
  • Emotionally mature approach and an excellent fit to company culture
  • Coschem diploma in addition to qualifications is preferable
  • Marketing Certificate preferable
  • Car and drivers licence
  • High proficiency in word, excel, powerpoint, social media

Position is based in our Green Point office, Cape Town.

Interested candidates will be furnished with more details if short-listed.

Please email your CV together with a motivational paragraph to info@careco.co.za

 

Permanent link to this article: http://www.coschem.co.za/2018/10/05/sales-manager-cape-town/

Sep 17

Business Development Manager

Role: Business Development Manager

  • Leading the growth of our personal care business in Sub-Saharan Africa.
  • This position will report directly into the Regional Business Director
  • Location : Johannesburg, Cape Town or Durban

Essential Job Functions

  • Realize growth targets in the existing South African market through managing and relationship building with customers and market channel partners
  • Understand market and customer unmet needs and translate into growth opportunities
  • Provide sales/technical presentations to main targeted companies and distributor’s sales teams
  • Identify new business opportunities in the Sub-Saharan region and develop a plan for implementation
  • Participation in trade shows, conferences and local industry association to develop brand awareness
  • Develop on-going market intelligence and research and keep abreast of the market and its competition
    Skills, Qualifications, Experience, Requirements
  • Minimum a Bachelor degree in Chemistry, Biochemistry or related discipline
  • Minimum 5 years of sales experience in the personal care market with demonstrated track record.
  • Problem-solving skills, ability to work independently.
  • Strong negotiation skills, understanding of value selling.
  • Interpersonal skills and ability to work with people at different levels.
  • Strong desire to acquire new technical knowledge and learn new things.
  • Adaptability to various cultures.
  • Results oriented with a drive to succeed
  • Valid car driver’s license is essential.
  • Willingness and ability to travel ~30% abroad with a highly flexible schedule.
  • Excellent written and spoken English skills (French is surplus)Our offer
  • Become part of a market leading personal care ingredients company
  • Excellent growth opportunities in a dynamic market and growing organization
  • Attractive compensation package
  • Opportunities to self-develop

Application letters with CV should be send to Sharmla.Govender@lubrizol.com

Learn more: www.lubrizol.com/personal-care

 

About Lubrizol Personal and Home Care
We develop, manufacture and market a broad range of specialty chemicals for skin care, hair care, bath and shower, dish care, surface care and fabric care. Our innovative ingredients and additives modify physical properties, enhance functional performance and deliver aesthetic benefits to drive key consumer product claims. Furthermore, with Active Organics’ botanical extracts and Lipotec’s peptide-based active cosmetic ingredients, we have strategically expanded our product portfolio and continue to build upon our current capabilities, formulations expertise and global manufacturing footprint to take innovation to the next level. We partner closely with our customers to create winning brands – through our commitment to market intimacy, knowledgeable people, technical expertise and essential, market-driving solutions. Our primary focus is on the needs and demands of our customers and consumers on a global basis. We are persistently committed to “accessible innovation” that directly addresses the market trends and to providing you with powerful, proven solutions so you can Formulate With Confidence™.

About The Lubrizol Corporation
The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company that combines complex, specialty chemicals to optimize the quality, performance and value of customers’ products while reducing their environmental impact. It is a leader at combining market insights with chemistry and application capabilities to deliver valuable solutions to customers in the global transportation, industrial and consumer markets. Lubrizol improves lives by acting as an essential partner in our customers’ success, delivering efficiency, reliability or wellness to their end users. Technologies include lubricant additives for engine oils, driveline and other transportation-related fluids, industrial lubricants, as well as additives for gasoline and diesel fuel. In addition, Lubrizol makes ingredients and additives for home care, personal care and skin care products and specialty materials encompassing polymer and coatings technologies, along with polymer-based pharmaceutical and medical device solutions. Lubrizol is already present in South Africa with a manufacturing site in Durban.

With headquarters in Wickliffe, Ohio, Lubrizol owns and operates manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Founded in 1928, Lubrizol has approximately 8,700 employees worldwide. Revenues for 2017 were $6.3 billion. For more information, visit Lubrizol.com.

Permanent link to this article: http://www.coschem.co.za/2018/09/17/business-development-manager/

Sep 12

Cosmetic and Skincare – Research and Development Manager (JHB)

Cost to company R40 000 to R50 000 per month – depending on experience

A fantastic opportunity has opened for an ambitious Research and Development manager to join the fast-growing team at our leading beauty business, helping to drive growth at an exciting and busy time.

We are looking for a confident, motivated, hardworking, engaging and dedicated individual with a ‘can do’ attitude. You will be instrumental in working with the senior management team specialising in bespoke product development and formulation, significantly contributing to commercial targets and planning processes.

Working with premium brands and developing high quality products, we live and breathe innovation, new technology and are at the forefront of our industry.

Key Responsibilities

New Product Development

  • Working with the commercial team on NPD briefs taking from concept through to launch
  • Working with customers on briefs, technologies, textures and innovations
  • Oversee and co-ordinate the research and development of new products as per request.
  • Development for formulas through stability, micro and compatibility testing
  • Issues formulae, method of manufacture and finished product specification of all approved products within 72 hours of formula submission being approved by customer.
  • Compilation of product dossiers on final project approval to include all technical data on raw materials researched and used, all development formulae, the final approved formulation, the product costing, the ingredient listing, the master batch manufacturing record and any other relevant notes pertaining to the project.
  • Responsible for researching and developing new products per quarter to add to general formulation database.
  • Present new ideas and ‘blue sky’ formulations to new and existing customers
  • Keeping up to date on trends and attending cosmetic seminars and events
  • Pushes the boundaries to live and breathe innovation

General Management

  • Acting as duty chemist across the factory during manufacturing process being a trouble shooter and solution focused
  • Manages the development of team by ensuring that project tasks are in line with each member’s key competency areas and interests when possible.
  • Keeps development team well informed of changes within the organization and general corporate news.
  • Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager.
  • Ensures technical team owns the development lifecycle and is responsible for managing technical risks throughout the project
  • Communicates and enforces coding standards and reviews performance of developers and administrative members.
  • Resolves and/or escalates issues in a timely fashion.
  • Manages technical resources within budget and project schedule.
  • Keeps track of lessons learned and shares those lessons with team members.
  • Manages client interaction and expectations regarding development efforts.
  • Develops lasting relationships with client personnel that foster client ties.
  • Communicates effectively with CRM (customer facing team) to identify needs and evaluate alternative technical solutions.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Builds a knowledge base of each client’s business, systems and objectives.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Leads or partake in internal teams/task forces.
  • Reviews the status reports of team members and addresses issues as appropriate.
  • Complies with and helps to enforce standard policies and procedures.
  • Manage the generation and preservation of Company Intellectual Property, including archiving/storage of designs, documentation of know-how, and general maintenance of the company’s IP portfolio.
  • Provide product support and other technical support to operational functions in the most efficient manner for all concerned
  • Establish critical path schedule with timelines in conjunction with project coordinator.
  • Initiates stability and compatibility testing of all new products as well as existing products when necessary

KEY COMPETENCIES REQUIRED:

  • Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Commercial acumen – apply commercial intelligence to formulations and genera operation of the lab
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Organisation & Communication – Excellent organisation and communication skills
  • Motivated – Ability to be self-motivated and work as part of a team
  • Creativity: Natural flare for product development and innovation
  • Interest – Natural and organics

 

MINIMUM QUALIFICATIONS REQUIRED: 

  • Proven experience in formulating in the skin care, personal care and colour cosmetics sector
  • Educational requirements include a high school diploma, and BSc or National Diploma in Chemistry or equivalent experiential training/experience.
  • Coschem Diploma will be an added advantage.
  • At least 5 or more years’ experience in Toiletries/Cosmetic in R&D environment
  • The company may administer dexterity or academic tests to ensure the applicant will be able to perform duties efficiently. Required skills can include the ability to sort, test, disassemble and reassemble products or goods.

Company location: Midrand Johannesburg

Email resumes to: Cosmeticsvacancies@gmail.com

Permanent link to this article: http://www.coschem.co.za/2018/09/12/cosmetic-and-skincare-research-and-development-manager-jhb/

Aug 16

Customer Service – Export Controller – JHB

Customer Service – Export Controller – JHB

Communicating With Customers
As the most frequent point of contact between a customer and Croda, to ensure that Customer orders are promptly and efficiently processed through to fulfilment in accordance, as far as possible, with the customer’s requests

Co-ordinating the activities of all departments (Supply Chain, Accounts, Sales, Warehouse and Transport) involved in the order fulfilment process

Ensuring the order is accurately entered in the SAP system/relevant IT business system and progressed

Providing timely and accurate information about the order to the customer

Checking product availability and liaising with factories to ensure fulfilment of the order on the customer’s required delivery date

Creatively identifying possible solutions in the event of insufficient product availability

Ensuring compliance with Croda’s credit control policy
Promptly, firmly but politely informing customers of any credit or account issues that are preventing acceptance or progression of an order

Keeping customers informed of any changes in the timing of their orders due to production or other problems

Helping to reduce slow moving stock and working capital by regularly reviewing concessionable stock and offering this stock to suitable customers

Helping to maximise revenue collection by regularly reviewing blocked and out-standing orders

Supporting improvement of the order fulfilment process by raising issues and contributing suggestions at Team and Department meetings

Promptly dealing with any complaints a customer may raise
A primary duty for the Export Controller would be that they work as customer service representative in the exporting industry they will be required to communicate with customers telephonically and by email.

During these communications, they will be required to address requests, questions and concerns, making every attempt to resolve the customer’s needs as fully and quickly as possible.
Typical communications may include customers calling to place an order or checking on the status of an existing order, preparing delivery for items.
They are required to handle these contacts in a friendly manner while maintaining professionalism at all times.

Arranging Product Shipments
The successful candidate will need to assist customers with the order process and provide the most current shipping status on existing orders.

They are to communicate with shipping companies regarding estimated delivery times, causes for delays, the tracking of orders and updating of customers.

They are required to know export documentation when preparing customer orders which include and are not limited to the following: Quotations / Proforma Invoices / Commercial Invoices / Packing List, Letter of Credits (Accepting these reviewing and requesting amendments when necessary) these are a few mentioned however are not limited.

Documentation can either be system generated or manually done depending on the requirements of the export order.

Attention to detail is highly required and is not negotiable to the role, therefore the successful candidate will need to ensure they are quite particular in there job.

Resolving Customer Grievances
Another primary duty will be to maintain customer loyalty and confidence in Croda.

They are required to demonstrate the ability to multitask and be able to maintain composure and professionalism at all times. This skill is particularly important when faced with an angry or challenging customer. Successfully engaging customers by ensuring their issue will be resolved as completely and quickly as possible often helps retain loyalty and prevent the customer from going elsewhere for products and services. It is preferred that they are able to handle issues on the first point of contact with a customer. But if further investigation is necessary, they are required to keep customers updated on the status of an issue until the problem is resolved.

Requirements:
Grade 12 and export qualification
Related customer service and export knowledge and experience is a must
Attention to detail
Export documentation knowledge and experience
Outgoing bubbly personality who will add value to the team
Dynamic, efficient, team player
SAP and Pastel is an advantage – or exposure to Syspro system

Type: permanent role with a strict 3 month probation period

Salary Expectation confirmed: TBC in interview or upon receipt of successful candidates Additional benefits: Medical aid (Discovery Health 50% contribution both parties), pension (10% employer, 7.5% employee)

Computer literate: Intermediate/Advanced level in MS Outlook, Word and Excel

Accounting Package: SAP ECC6 and Pastel Partner V17 (ideally we would prefer if they have past experience on SAP and Pastel, but is not essential as training will be provided) (The Pastel Partner will be used for one of the other sectors of our business, this programme is used possibly +/- 5 times a month so limited time is spent on this programme)

Experience: 4 – 8 years. Age bracket of 25 – 40 years. Must have prior experience in this type of position.
Availability: ASAP preferably but if we have the right candidate we are willing to wait for them to work their notice period.

Interested partied to send their cvs to carmen.herbert@croda.com

Permanent link to this article: http://www.coschem.co.za/2018/08/16/customer-service-export-controller-jhb/